General Questions
- How do I opt out of SMS/Text Messages?
- How do I install my screen protector?
- Do you all have a Student Discount?
- Can I buy your product on Amazon?
- How do I know if my Case-Mate case will work with a wireless charger?
- How can I get a discount code? Do you have any?
- When will there be cases be available for my device?
- How can I become a Case-Mate social media influencer?
- What Payment methods are accepted?
- My case is defective and I need a replacement but I'm getting a new device. Can I file a claim for my old case and get a new case for my new device?
- My discount code is not working. What can I do?
- What social media outlets can I follow Case-Mate on?
- Is COVID-19 affecting Case-Mate order processing and shipping?
- Why am I being charged for shipping on my order?
- I would like to become a Case-Mate re-seller. How can I apply?
- How long will it take me to receive my warranty replacement?
- I was sent the wrong item. What should I do?
- I returned an item. When will I receive my refund?
- I did not receive an order confirmation. I see the funds were deducted from my account. Help!
- There is no telephone number for me to reach support. Help? I need to speak with someone.
- Are there taxes and duties charged on international orders?
- How can I clean my case?
- What does drop protection mean?
- I placed an order with overnight shipping and I have not received it. Where is my order?
- I can't get my case off my device. Help??
- I can't log in to my Case-Mate account. Please Help?
- I did not receive my order. What can I do?
- Can I return an item for refund that I purchased from an authorized re-seller?