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  1. Case-Mate Brands
  2. PLACING ORDERS
  3. General Questions

General Questions

  • What cases can wirelessly charge?
  • Case-Mate Recycling Program
  • Where can I buy your products locally or at retail.
  • Proposition 65 Warning
  • How do I opt out of SMS/Text Messages?
  • Can I buy your product on Amazon?
  • How do I know if my Case-Mate case will work with a wireless charger?
  • When will there be cases be available for my device?
  • How can I become a Case-Mate social media influencer?
  • What Payment methods are accepted?
  • My case is defective and I need a replacement but I'm getting a new device. Can I file a claim for my old case and get a new case for my new device?
  • What social media outlets can I follow Case-Mate on?
  • Why am I being charged for shipping on my order?
  • I would like to become a Case-Mate re-seller. How can I apply?
  • I was sent the wrong item. What should I do?
  • I returned an item. When will I receive my refund?
  • I did not receive an order confirmation. I see the funds were deducted from my account. Help!
  • There is no telephone number for me to reach support. Help? I need to speak with someone.
  • Are there taxes and duties charged on international orders?
  • How can I clean my case?
  • What is the Drop Protection?
  • I can't get my case off my device. Help??
  • I can't log in to my Case-Mate account. Please Help?
  • I did not receive my order. What can I do?
  • Can I return an item for refund that I purchased from an authorized re-seller?
Case-Mate Brands