I was sent the wrong item. What should I do? September 11, 2020 03:01 Updated Our experienced Customer Support Team can help you get the right item. Please SUBMIT A REQUEST and we will be happy to get this corrected for you! Related articles Request a Return or Exchange There is no telephone number for me to reach support. Help? I need to speak with someone. How do I file a warranty claim on the Case-mate.com website? What is the Case-Mate Return Policy? I received my warranty replacement, do I need to return my defective item? Comments 0 comments Article is closed for comments.