How long will it take to get my personalized order?
Every item is made just for you! Personalized orders can add up to 10 extra business days to the processing time of your order! Faster shipping options will not impact personalized orders.
What personalization services are available?
Currently, we offer embroidery on our:
- Carolina Blue Crochet Wave Jelly Tote
- Something Navy Twilly Jelly Tote
- Mulberry Twilly Jelly Tote
- Ballet Pink Bow Jelly Tote
- Tortoiseshell Bow Jelly Tote
- Midnight Black Bow Jelly Tote
- Ballet Pink Bow Canvas Tote
- Oxford Navy Bow Canvas Tote
- Cranberry Bow Canvas Tote
And UV printing on our:
- Something Navy Twilly Stadium Jelly Tote
- Varsity Red Bow Stadium Jelly Tote
- Mulberry Jelly Makeup Bag
- Carolina Blue Jelly Makeup Bag
If I ordered a personalized unit and a regular non-personalized unit, will I receive multiple packages?
Yes! Personalized and non-personalized units are shipped separately. You’ll be able to track both shipments through their individual tracking numbers, which will automatically be shared with you!
What if I put in the wrong text/number/shipping address for personalization?
Please submit a ticket within one hour of placing your order, and we will confirm if we can update the order!
Can I return or exchange my personalized order?
As personalization is made to order per customer, any personalized items cannot be exchanged or returned.
Can I ship my Case-Mate products back to get personalized?
No, personalization is only available for new purchases.
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