Our Package Protection service provides coverage for
packages that are lost, damaged, or stolen during transit. For a handling fee,
your package will be insured from the time it leaves our facility until
confirmed delivery.
Claims are limited to replacements only.
If your item is no longer in stock, you will receive
store credit equivalent to the total value of your original order, minus the
package protection fee.
Claims must be initiated within 5 business days of the
latest tracking update or delivery confirmation.
MISUSE OF THIS POLICY
Fraudulent claims, including falsely reporting a package as undelivered when carrier tracking confirms delivery, will result in:
• Immediate claim denial
• Account suspension
• Referral to the appropriate authorities where applicable
We reserve the right to require additional verification, delay processing, or deny any claim that exhibits patterns consistent with fraud.
NOTE: If you choose to opt out of Package Protection, it advises "By deselecting, you're responsible for return shipping and package loss or damage". Because of this, we would not be able to assume liability for lost packages or stolen packages once they have been marked as delivered by the carrier.
Comments
0 comments
Article is closed for comments.