Great Question!


  • We ask for the receipt becasue we have to be able to verify the case was purchased in new condition. 
  • If the item was purchased on Case-Mate.com and was gifted to you.  We can find the order and are able to extend the warranty to you as the original gift recipient. All other gifted items not purchased on Case-mate.com would require the original purchase receipt. 
  • Credit card statements are not accepted 

Purchased your case at a major retailer or device carrier?  


Most retialers are able to reprint a receipt if you used a credit card - please check with them for a copy.  

Most device carriers have your purchase records tied to your account - contact them and they should be able to provide you a copy of the purchase receipt.