Address Change

Contact Case-Mate as soon as possible. We process and ship orders very quickly through a fulfillment center.  In some situaitons we can update an address (no guarantee but we can try). 

Order Cancellation/Change an Item

We are unable to cancel the order or change items once the order has been placed.  All orders process to the fulfillment center immediately.  Your best options:

  • Place a new order for the correct item, and return the original order for a refund.
  • Wait until the new order is received, and then return it for an exchange.

See the complete Case-Mate Return/Exchange Policy for instructions to return or exchange your order.

Still need help? Contact the Customer Service Team for guidance.  You can contact us by email: or by phone: 866-988-5358 M-F 9:00 AM - 6:00 PM EST.