Order Changes and Updates

We are unable to modify, cancel and order, or change the items on an order once it has been placed.

All new orders are automatically processed to our fulfillment center as soon as they are submitted. Because of how quickly this happens, we are unable to modify or cancel an order once it has processed. 

If you have ordered the wrong item, we recommend placing a new order for the correct item, and then requesting an RMA on the original order so you can return it when once received.

(Return shipping charges are the customer's responsibility).

U.S. Orders:  You may request for return here:


International Orders - please contact Customer Service at Support@case-mate.com.

If you have additional questions, you can reach out to us by phone or email.  You can email us at support@case-mate.com or give us a call at 888-988-5358. We are available M-F from 8:00 AM to 6:00 PM EST, and Saturday/Sunday from 8:00 AM to 5:00 PM EST.