I requested a refund but did not receive the full balance on the order - why? September 24, 2020 21:21 Updated Most likely the amount is different as shipping charges paid when the order was placed are not refundable. Related articles Why are my tracking details not showing yet? Where is my package? For international orders will there be any additional fees after I pay for shipping? There is no telephone number for me to reach support. Help? I need to speak with someone. My order is taking longer than expected to arrive - help! How can I become a Case-Mate influencer? Comments 0 comments Article is closed for comments.