I requested a refund but did not receive the full balance on the order - why? September 24, 2020 21:21 Updated Most likely the amount is different as shipping charges paid when the order was placed are not refundable. Related articles Why are my tracking details not showing yet? Where is my package? My order is taking longer than expected to arrive - help! For international orders will there be any additional fees after I pay for shipping? I did not receive an order confirmation. I see the funds were deducted from my account. Help! How long before I receive my refund after it has been processed? Comments 0 comments Article is closed for comments.