I received my warranty replacement, do I need to return my defective item? September 24, 2020 21:23 Updated No, unless we have asked you to return the item for inspection, the item may be discarded. Related articles How do I file a warranty claim? My case is defective and I need a replacement but I'm getting a new device. Can I file a claim for my old case and get a new case for my new device? How can I register my item for the Case-Mate Warranty? Why do I need to submit a photo to receive a warranty replacement? How long will it take me to receive my warranty replacement? Comments 0 comments Article is closed for comments.