I did not receive my order. What can I do? November 19, 2020 14:34 Updated Please click here to reach our Customer Support Team regarding your order. Related articles My order is taking longer than expected to arrive - help! I placed an order with overnight shipping and I still have not received it. Where is my order? Can I cancel my Order? Why was my package handed off to USPS? Is COVID-19 affecting Case-Mate order processing and shipping? Comments 0 comments Article is closed for comments.