Filing a claim is super easy.
To process a warranty claim we need 2 things. 1. Proof of purchase, and 2. Evidence of the defect.
Proof of Purchase
You will need to let us know if you bought the item online with us, or through a different authorized seller. If purchased through another seller, we will need a copy of your purchase receipt so we can see the item was purchased in NEW condition.
Evidence of the Defect
We need to see the defect - a picture or short video attached to the claim will suffice!
Questions about the Case-Mate Warranty Policy? Click Here for additional information.