What is the Case-Mate Return Policy?

At Case-Mate, we pride ourselves on our Customer Satisfaction Guarantee.

DOMESTIC RETURNS

On most Domestic orders you may return or exchange item(s) purchased on Case-Mate.com for any reason within the first thirty (30) days from the date of shipment for a refund.

Holiday Returns: We offer an extended return window for purchases made from 11/20 to 12/15.  Customers are allowed 45 days (instead of 30 days) to request a return during the holidays.

 CLICK HERE to visit the new CASE-MATE RETURNS/EXCHANGE CENTER 

The Case-Mate Returns Center will guide you through the returns process and in most cases, a pre-paid return label will be provided so you can easily return your merchandise.  

If for any reason the item you are asking to return is ineligible and you feel this is an error, please SUBMIT A REQUEST for assistance as described below. Certain items and order types may trigger this and we are happy to assist if needed!

INTERNATIONAL RETURNS

INTERNATIONAL ORDERS you may return item(s) for a refund within the first thirty (30) days from the date of shipment for a refund.  Exchanges are not offered on international orders.

Please SUBMIT A REQUEST to customer service for a return authorization.  Return shipping is the customer's responsibility. Returned items are processed as refunds. Original shipping charges are not refundable. 

*Cloth masks, Mask Filters, and Cleanscreenz Phone Cleaning Wipes:  These items are not eligible for a return or exchange for any reason due to the personal use nature of the product. If you feel the product is defective for any reason, please contact Customer Service within 30 days of purchase.