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What Is The Case-Mate Return Or Exchange Policy?

At Case-Mate, we pride ourselves in our Customer Satisfaction Guarantee. You may return item(s)* purchased on case-mate.com for any reason within the first thirty (30) days from the date of shipment. We will gladly exchange your product, or give you a full refund (excluding the shipping cost), whichever you prefer.

*Exceptions to the rule (there is always at least one!)

  • Custom orders: Any custom order, such as DIY or IMMC are your unique creative expressions.  Because they are one of a kind and unique to you, they are not returnable.  Please contact our Customer Experience Group and they will be happy to answer any questions you have about your one of a kind order.

Have questions? Please submit a support request or contact us at 866-689-3432 M-F 9:00 AM to 6:00 PM EST.


Have more questions? Submit a request


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