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How Do I Return An Item?

We are happy to assist you with a return.  If you would like to return or exchange an item purchased at case-mate.com, please submit a support request for a Return Merchandise Authorization number (RMA#).

Amazon Customers: (Case-Mate items purchased through Amazon) RMA's are issued directly by Amazon.  You can access the RMA request by logging into your Amazon account.

Return guidelines:

  • Please send the returned merchandise back in its original packaging, and returned in the same new condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. We do not charge re-stocking fees. Your only cost for returning the item(s) is the cost of shipping your product back to case-mate.
  • Your RMA is valid for 30 days - please send the item back to us in a timely manner to eb eligible for a refund or exchange.
  • Once the item is received, your refund, less any shipping charges paid on the original order, will be processed within 2 -3 business days.  If you are expecting refund, we will issue the refund back to appropriate account based on the original method of payment.  Please understand that it may take 5 to 7 business days for the bank to process the credit to your account.
  • We highly recommend using a shipping method that offers package tracking.   It is almost impossible to process a return or exchange if we have not received your merchandise.

Exchange Guidelines:

  • Exchange orders are processed within 3 to 5 business days once the returned item is received. 
  • If you are exchanging an item and prefer not to wait for the item to be processed by Case-Mate (we understand completely!), please place a new order for the replacement item and we can process the original order being returned as a refund. 
  • Your RMA is valid for 30 days - please send the item back to us in a timely manner to be eligible for a refund or exchange.
Have more questions? Submit a request


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