← Back to Case-mate.com

Why Are My Tracking Details Not Showing Yet?

Shipping notices are sent by e-mail as soon as we generate the shipping label to fulfill your order – the designated carrier (USPS or FedEx) has to receive it and scan it to update their records.

Domestic Orders: Please allow 24 to 72 hours for the carrier to update their shipping records.

International Orders: The USPS tracking number you receive is not used to actually track the package – USPS does not provide tracking information on these packages once the package leaves the U.S. The number is assigned to be used in customs only. 

Have more questions? Submit a request


Please sign in to leave a comment.