Request a Return or Exchange

DOMESTIC RETURNS

DOMESTIC ORDERS PLACED ON CASE-MATE.COM

Once the order has shipped, please CLICK HERE to be directed to the CASE-MATE RETURNS/EXCHANGE CENTER to process a return so you can get the item you need right away! We promise it is easy!

DOMESTIC ORDERS PLACED ON COSTCO NEXT/CASE-MATE

For all COSCTO NEXT/CASE-MATE ORDERS -  Once the order has shipped, for all items purchased through Costco Next, please CLICK HERE to start a return.

INTERNATIONAL  AND ALL OTHER ORDERS

• Please SUBMIT A REQUEST for assistance. 

If for any reason the item you are asking to return is ineligible and you feel this is an error, please SUBMIT A REQUEST for assistance as described below. Certain items and order types may trigger this and we are happy to assist if needed!

*Cloth masks, Mask Filters, and Cleanscreenz Phone Cleaning Wipes:  These items are not eligible for a return or exchange for any reason due to the personal use nature of the product. If you feel the product is defective for any reason, please contact Customer Service within 30 days of purchase.